Customer Feedback and Contact Information

Corus is committed to providing excellent customer service and welcomes customer input (which may include comments, questions and/or complaints) to improve the accessibility of our services.

This feedback may be submitted in person, by telephone, in writing or by delivering an electronic text by email, on diskette or otherwise. Please include your name, telephone number and any alternate contact information in your correspondence.

Customers who wish to provide feedback regarding the manner in which Corus provides services to persons with disabilities may contact the People Team:

By telephone: 416.479.6076 or 1.866.537.2397, ext. 6076

By e-mail: accessibility@corusent.com

By regular mail:
Attention: Corus People Team – Accessibility
Corus Entertainment
Corus Quay
25 Dockside Drive
Toronto, ON M5A 0B5

In person: Please visit the Corus reception desk.

Captioning

Many people use captions to enjoy their favourite TV programs, but few understand how the captions are made. Most people think captions are created automatically by computers.

In fact, captions are created by people – highly skilled and trained people. Computers aren’t smart enough.

The hardest part of their job is live programming, like news and sports, because the captions have to be created at the same time as the broadcast. This video explains how live captioners do it: how they generate accurate and timely captions under pressure.

NCC Version

ASL Version